FAQ
FAQ
💬 How quickly can you answer my question(s)?
You can expect a response within 6–24 hours. During peak times, response times may be slightly longer.
📩 Contact: support@shinmemworkers.com
📦 Will my order come in one package?
Depending on your order size, items may be shipped in separate packages. Each package will have its own tracking number.
💔 I received a damaged item, what do I do?
We’re sorry your order didn’t arrive in perfect condition!
Please email us at support@shinmemworkers.com with:
Your name
Order number
Clear photos of the damaged item
We’ll resolve the issue as soon as possible.
🚚 Can I track my orders?
Yes. Once tracking numbers are available, we’ll send them via email or SMS.
You can also use the Track Your Order link on our website with your tracking number.
For assistance, contact: support@shinmemworkers.com
💳 What payment methods do you accept?
We accept:
Visa, MasterCard, American Express,PayPal
Other secure methods displayed at checkout
🌍 Do you offer international shipping?
Yes! We ship to many countries worldwide.
Shipping fees and estimated delivery times will appear at checkout.
✏️ How do I change or cancel my order?
If your order hasn’t been shipped yet, email support@shinmemworkers.com to request cancellation or modification.
If already shipped, please follow our Return Policy.
🕒 What if my order is delayed?
Shipping delays can occur due to customs or carrier issues.
If your order is significantly delayed, contact us at support@shinmemworkers.com and we’ll help investigate.
🛡️ Do you have a warranty on your products?
Yes, we offer warranties on selected products.
If there’s an issue, please email us with:
Your order details
A description of the problem
📧 How do I contact customer support?
Email us anytime at support@shinmemworkers.com
We usually reply within 6–24 hours.